Returns & Exchanges
At Atlanta Grill Co., we want to ensure you are completely satisfied with your outdoor cooking equipment. If your purchase doesn't meet your expectations, you can return unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and details regarding the item you wish to return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the unused grill, accessory, or part in its original manufacturer packaging, ensuring all manuals and hardware are included to avoid restocking fees.
Ship to Atlanta Grill Co.
Affix the provided shipping label or use your preferred carrier to send the item back to our warehouse; please retain your tracking information until the return is processed.
Receive Refund or Exchange
Once our technicians inspect the returned goods, we will issue a refund to your original payment method or ship out your requested exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing